Privacy Policy

The data controller responsible for your personal data is: - **Trade name**: FisioBaix - **Owner**: Gemma Pastor Vila - **Registration number**: 15434 (Col·legi de Fisioterapeutes de Catalunya) - **Address**: Sant Boi de Llobregat, 08830, Barcelona, Spain - **Email**: info.fisiobaix@gmail.com - **Phone**: +34 613 189 416

We process your personal data for the following purposes: 1. **Appointment and enquiry management**: Responding to your information requests and managing physiotherapy appointments. 2. **Service provision**: Providing the requested physiotherapy services, including the creation of clinical records. 3. **Communications**: Sending you appointment reminders and, if you authorise it, information about our services. 4. **Administrative management**: Invoicing and compliance with legal obligations.

The legal basis for processing your data is: - **Performance of a contract**: To manage appointments and provide the physiotherapy services you request. - **Consent**: For sending commercial communications about our services. - **Legal obligation**: For the retention of clinical records under Law 41/2002 on Patient Autonomy. - **Legitimate interest**: For improving our services and website security.

Your personal data will not be transferred to third parties, except where required by law. Only the following may have access to your data: - Technical service providers (hosting, email) acting as data processors with appropriate safeguards. - Public authorities when there is a legal obligation.

We will retain your personal data for the following periods: | Type of data | Retention period | |--------------|-----------------| | Contact details | Duration of business relationship + 5 years | | Clinical records | Minimum 5 years (Law 41/2002) | | Billing data | 5 years (tax obligations) | | Browsing data | According to cookie policy |

You can exercise the following rights regarding your personal data: - **Access**: Know what personal data we hold about you. - **Rectification**: Correct inaccurate or incomplete data. - **Erasure**: Request the deletion of your data when no longer necessary. - **Objection**: Object to the processing of your data in certain circumstances. - **Restriction**: Request restriction of processing in certain cases. - **Portability**: Receive your data in a structured format to transfer to another controller. To exercise these rights, contact us at **info.fisiobaix@gmail.com** stating your request and attaching a copy of your ID. If you believe your rights have not been properly addressed, you can file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

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